Community Services Work (CHC30108)
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.
This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
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Have direct contact with clients
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Identify presenting needs
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Refer to appropriate services and support
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the clients and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with focus on either community services or community development work.
Job titles include:
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Course Structure/Content
13 units must be selected for this qualification including:
- 8 compulsory units
- 5 elective units
Training Plan Example
Compulsory unit Codes |
Compulsory Unit Names |
Nominal Hours |
| CHCADMIN305D | Work within the administrative protocols of the organisation | 75 |
| CHCCD412A | apply a community development framework | 65 |
| CHCCOM302C | Communicate appropriately with clients and colleagues | 20 |
| CHCCS308B | Provide first point of contact | 30 |
| CHCCS411A | Work effectively in the community sector | 40 |
| CHCNET303D | Participate in networks | 20 |
| CHCORG303A | Participate in the work environment | 20 |
| CHCOHS312A | Participate in safety procedures for direct care work | 30 |
Elective Unit Codes |
Elective Unit Names |
Nominal Hours |
| CHCMH301A | Work effectively in mental health | 50 |
| CHCDIS301A | Work effectively with people with disabilities | 50 |
| CHCCS422A | Respond holistically to clients issues | 75 |
| CHCCS401A | Facilitate responsible behaviour | 40 |
| HLTHIR403B | Work effectively with culturally diverse clients and co-workers | 20 |
| TOTAL | 535 |
Course Duration and Attendance
The course can be undertaken on either a full time or part time basis. Studying on a full time basis requires attendance Monday to Friday from 9:30am till 4:30pm each day for 8 weeks (Not including work placement). Studying on a part time basis will require attendance only once a week for up to 16 weeks (Not including work placement). All courses are conducted on a regular basis.
Cost
Government funding may be available for eligible persons to cover cost of study.
Fee Payment plans are available.
For any enquireies about funding or cost contact CSTDC.
Qualification and Further Study
Upon achieving competence and completion of the course, participants will achieve Certificate III in Community Services Work (Mental Health Pathway) (CHC30802) which is recognised as an entry qualification for the Certificate IV and diploma in Nursing.
Assessment Methods
- Competency based assessment
- On-the-job and off-the-job components of training will be assessed in a holistic and integrated format
- Adult learning principles and practices applied
- Emphasis on the development of employability skills
- Appropriate attitudes and values
Work Experience
Work experience is required for you to gain employment in the community services industry. CSTDC can arrange a two week work experience placement during your training for a small fee. Contact CSTDC for more details.
Skills Recognition
Before the commencement of a course we offer the opportunity for students to be assessed for RPL (Recognition of prior learning), RCC (Recognition of Current Competencies), and CT (Credit Transfer). This could lower the cost of training and speed up the completion of the course.
Written evidence and assessment is required and will be reviewed by our training staff.
Enrolment Process
An enrolment form needs to be filled out and can be obtained by contacting CSTDC or completing the enquiry email in the Contact Us section of the website.
